Boston University Sargent College of Health & Rehabilitation Sciences
Center for Psychiatric Rehabilitation

Boston University Sargent College of Health & Rehabilitation Sciences
Center for Psychiatric Rehabilitation

Training Technology: Case Management

Mikal Cohen, Patricia Nemec, Marianne Farkas, and Rick Forbess

Curriculum / Workbook (PDF)


Was: $250.00

Training Technology: Case Management

Mikal Cohen, Patricia Nemec, Marianne Farkas, and Rick Forbess


Was: $250.00


Recommended for use by instructors and trainers as part of an academic course, staff training, workshop, or seminar in the skills of case management.

Additional Materials for Purchase


Case management is a process by which consumers are supported in negotiating for services that they need and desire. It is a person-oriented approach that responds to clients’ individual needs for assistance rather than the needs of the service system.

This technology is designed to teach case managers any, or all, of four essential activities: planning for services, linking clients to services, advocating for service improvements, and connecting with clients. Each activity can be taught independently of the others, allowing trainers to tailor the technology to their specific training needs.

Training Package Contents

  • Trainer Orientation Guide (PDF file)
  • Training Modules (6 PDF files)
  • Reference Handbooks (6 PDF files)
  • PowerPoint® Slides (6 PDF files)
  • Video Demonstration (YouTube link, 11 excerpts, approximately 2 hours)

If you are interested in Consultation/In-Service Training about how to best use these training materials in your program or agency, please contact: Marianne Farkas, Director of Training,

Citation: Cohen, M., Nemec, P., Farkas, M., & Forbess, R. (1998, 2010). Training technology: Case management. Boston, MA: Boston University Center for Psychiatric Rehabilitation.

Product Details

Published: Edited and revised format 2010
ISBN: 978-1-878512-34-5

Table of Contents

  • Introduction
  • Connecting with Clients
  • Planning for Services
  • Linking Clients to Services
  • Advocating for Service Improvements
  • Conclusion


Mikal Cohen photo

Mikal Cohen, PhD

Dr. Cohen was the Associate Executive Director at the Center for Psychiatric Rehabilitation and Research Associate Professor of Rehabilitation Counseling at Boston University. Dr. Cohen developed psychiatric rehabilitation and case management training technology and wrote numerous journal articles, books, book chapters, and monographs.

Pat Nemec photo

Patricia Nemec, PsyD

Dr. Nemec is an internationally recognized trainer in psychiatric rehabilitation and was the Director of the academic specialization in psychiatric rehabilitation at Boston University (now closed). She has played an important role on the curriculum development team for the Boston University’s Center for Psychiatric Rehabilitation as well as for regional training projects in psychiatric rehabilitation and academic curriculum development for undergraduate and graduate programs in health and rehabilitation sciences. As an active contributor to the Psychiatric Rehabilitation Association, Pat was a key member of the task force groups that developed the USPRA Language Guidelines and the most recent revision of the USPRA Multicultural Principles. She was a founding member of the Consortium of Psychiatric Rehabilitation Educators.

Marianne Farkas bio image

Marianne Farkas, ScD

Dr. Farkas contributed to the establishment of the Center for Psychiatric Rehabilitation. She has been the Co-Principal Investigator of the Rehabilitation Research and Training Center since 1994 and a professor in Sargent College of Health and Rehabilitation Sciences at Boston University. She has authored and co-authored over 100 articles in professional journals, four textbooks, a dozen book chapters, and nine multi-media training package; and is on a myriad of editorial review boards and advisory boards. Dr. Farkas has been working in various capacities in the field of psychiatric rehabilitation and recovery that have enabled her to promote the use of effective strategies and programs with diverse populations around the globe. She has been the Vice President of the World Association of Psychosocial Rehabilitation (WAPR) and the President of the National Association of Rehabilitation Research and Training Centers (NARRTC and nd the Director of the World Health Organization Collaborating Center in Psychiatric Rehabilitation. She has received numerous awards for her contributions to the field including a Lifetime Achievement Award in recognition of “…her outstanding contributions to the pre-eminence and practice of psychosocial rehabilitation.”

Rick Forbess photo

Rick Forbess, MSSW

Mr. Forbess was the Associate Director of Training at the Center for Psychiatric Rehabilitation at Boston University. He began his career as a provider, supervisor, and manager in community mental health centers in Texas and Maine. He received his Masters of Science Degree in Social Work from the University of Texas at Arlington in 1978 and joined the Center for Psychiatric Rehabilitation as a Senior Training Associate in 1985. Since that time he has provided training and technical assistance to a wide range of mental health agencies throughout the United States and Canada in order to implement psychiatric rehabilitation, person-centered service planning, and other services guided by values considered central to facilitating a person’s recovery from mental illness. He has developed and assisted with the development of training technologies, manuals, guides, and program curricula and has co-authored published articles and book chapters on psychiatric rehabilitation and case management.


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